Seller Policy

Welcome to Drive4Ward’s e-commerce platform. Our Seller Policy outlines the rules and guidelines for selling products on our website. Please read this policy carefully to understand your responsibilities as a seller and to ensure a positive experience for all parties involved.

1. Seller Account Registration

• Eligibility: To register as a seller, you must be at least 18 years old and have the legal capacity to enter into contracts.
• Account Information: Sellers must provide accurate, up-to-date information during the registration process. This includes business name, contact information, and any necessary legal documentation.
• Verification: Drive4Ward reserves the right to verify seller information and may request additional documentation as needed.

2. Product Listings

• Compliance: All products must comply with local and international laws, including safety, labeling, and quality standards.
• Prohibited Products: Listings for counterfeit, illegal, or restricted items are strictly prohibited. Sellers should review our Prohibited Products List for more information.
• Accuracy: Product descriptions, images, and pricing must be accurate and truthful. Misleading or false information is not permitted.

3. Pricing and Payments

• Pricing: Sellers set their own prices, which must be clearly displayed and inclusive of applicable taxes and fees.
• Payments: Drive4Ward processes all payments securely. Seller will process the delivery after the successful payment done by the customer, except the cash on delivery mode.
• Fees: A commission fee is deducted from each sale.

4. Order Fulfillment and Shipping

• Processing Time: Seller must process and deliver the order within the delivery option chosen by the customer.
• Shipping Costs: Sellers are responsible for setting and managing shipping costs, which should be clearly stated in the product listing. Shipping charges are added to the product price for global access.
• Tracking: Providing tracking information to buyers is recommended to ensure transparency. Product tracking is available through this site using the generated order number.

5. Returns, Refunds, and Cancellations

• Refund & Return Policy: Refunds will be initiated for order cancellations, product delivery issues, or any justified reasons within 21 days after communication and verification with the customers/buyers.
• Refund Policy After Order Receipt: To avoid damage disputes, please record a video while unboxing and share it with us as proof. In such cases, refunds will be processed within 5 working days.
• Cancellation Policy: Free order cancellation is allowed within 24 hours. Cancellations made after 24 hours may incur a 25% fee during refunds. In case of priority delivery free cancelation must be applied within 6 hours from the order placement. Cancellations are not accepted after shipment.

6. Seller Conduct

• Customer Service: Sellers are expected to provide high-quality customer service, including responding to inquiries and resolving issues in a timely manner.
• Code of Conduct: Sellers must adhere to Drive4Ward’s code of conduct, which includes maintaining professionalism and respect in all interactions.

7. Account Suspension and Termination

• Violations: Drive4Ward may suspend or terminate seller accounts for violations of this policy or any fraudulent or illegal activities.
• Appeal Process: Suspended sellers may appeal by providing relevant information for review. Contact our support team for assistance.

8. Amendments

• Policy Changes: Drive4Ward may update this Seller Policy at any time. Sellers will be notified of significant changes and should review the policy regularly.

Contact Us

For questions or support, please contact us at drive4wardbd@gmail.com, +8801933334443, or visit https://drive4wardgo.com/contacts/. Our team is here to assist you.