Refund Policy
Drive4Ward Refund Policy
1. Refund & Return Policy
At Drive4Ward, customer satisfaction is our priority. We offer refunds under the following conditions:
- Eligibility: Refunds are available for order cancellations, product delivery issues, or other justified reasons.
- Time Frame: Requests must be made within 21 days of receiving the product.
- Process: After communication and verification with the customer, refunds will be initiated promptly.
2. Refund Policy After Order Receipt
To ensure transparency and address any potential damage disputes:
- Unboxing Evidence: Please record a video while unboxing your product.
- Submission: Share the unboxing video with us as proof in case of any issues.
- Processing Time: Once verified, refunds will be processed within 5 working days.
3. Cancellation Policy
We understand that plans can change. Our cancellation terms are as follows:
- Standard Orders:
- Free Cancellation Period: Within 24 hours of placing the order.
- Late Cancellations: After 24 hours, cancellations may incur a 25% fee.
- Post-Shipment: Cancellations are not accepted once the product has been shipped.
- Priority Delivery Orders:
- Free Cancellation Period: Within 6 hours of placing the order.
- Late Cancellations: After 6 hours, a 25% fee may apply.
- Post-Shipment: Cancellations are not accepted once the product has been shipped.
4. Contact Information
For any refund or cancellation requests, or if you have questions, please reach out to us:
- Email: info@drive4wardgo.com
- Phone: +1 (800) 123-4567
- Mailing Address:
Drive4Ward Customer Service
1234 Drive4Ward Lane
City, State, ZIP Code
5. Additional Information
- Verification: All refund and cancellation requests are subject to verification.
- Processing Fees: Any applicable fees will be deducted from the refund amount.
- Policy Updates: This policy is subject to change. Please refer to our website for the most current information.
Thank you for choosing Drive4Ward. We value your business and strive to provide the best service possible.